Terms & Conditions

ONLINE ORDERS

Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
Goods supplied by sandralexandra to customers remain the property of the company, until paid for in full by the customer.

All sandralexandra items have a warranty of 1 year. Unfortunately, the 1 year warranty does not cover the loss or theft of any pieces. I am happy to provide any proof of purchase information that you may need, to request this information please get in touch.

CANCELLATION POLICY

CANCELLATION BY YOU:

Once an order has been placed we are unable to make any changes or cancel your orders. 
You can return your order once you have received it, please find further details in our Return Section.


CANCELLATION BY US:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

 PRICES

Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.
All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling.
If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

PROMOTIONAL CODES

From time to time, sandralexandra will offer promotional codes. sandralexandra has the right to further reduce its products and are unable to refund the difference to customers.

Please note that the below terms apply:

  1. This offer can only be redeemed against any order on sandralexandra website.
  2. This offer cannot be combined with any other discounts.
  3. The promotional code can only be applied to full price items on the site.
  4. This offer cannot be applied retrospectively to previous orders.
  5. This promotion is only available at sandralexandra website and is not valid in any other stockists.
  6. sandralexandra reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
  7. Refunds will take into account the discount.
  8. Offer does not include delivery charges or gift wrap.
  9. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

PAYMENT DETAILS

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard and Paypal.

SALE

sandralexandra have the right to set the price of their goods – in no circumstances will a reduction in price after your purchase entitle you to a refund.

Please also note that, if a promotional or sale discount was applied to your order, then the same discount will be applied if you require a return or exchange (please see above for details of our returns and exchange policy). This means that you will only be refunded the amount that you originally paid for your order.

QUALITY

All goods sold by sandralexandra meet statutory requirements. However, sandralexandra cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.
Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.

PHOTOGRAPHY

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.
Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.